Cookie Policy

We take your privacy very seriously. Please read this Cookie Policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide data to the owners of websites.

We also use Web Beacons which are small graphic images (also known as “pixel tags” or “clear GIFs”) that may be included on our sites, services, applications, messaging, and tools, that typically work in conjunction with cookies to identify our users and user behaviour.

We use the following types of cookies:

Essential Cookies

These cookies are essential to provide you with services available through our Site and to enable you to use some of its features. For example, they allow you to log in to secure areas of our Site and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies

These cookies allow our Site to remember choices you make when you use our Site, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of our Site which you can customise. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Site.

Analytics and Performance Cookies

These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered does not identify any individual visitor. The information is aggregated and therefore anonymous. It includes the number of visitors to our Site, the websites that referred them to our Site, the pages that they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information. We use this information to help operate our Site more efficiently, to gather broad demographic information and to monitor the level of activity on our Site.

We use Google Analytics and Adobe Analytics for this purpose.
Google Analytics and Adobe Analytics use their own cookies.
For more information see the table below which provides more detail about the cookies we use.

Targeted and
advertising cookies

These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, affiliates in our group of companies can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on our Site.

Targeted and
advertising cookies

Social Media Cookies

These cookies are used when you share information using a social media sharing button or “like” button on our Site or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or Google+. The social network will record that you have done this.

How to change your cookie settings

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognise your computer or mobile device and you may need to log in every time you visit our Site.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
For details of the cookies which we use see the chart below.

You will have seen our pop-up box when you entered our Site advising you that we use cookies and directing you to this policy. If you clicked “Agree and Proceed” in that box then all of the cookies identified here will be running. Other than for required cookies, you can change your preference at any time though by clicking on the relevant button in the chart.

The default is set to “Yes”. If you do not agree to the particular cookie then you must go into the preference settings and change this to “No”
Description of cookies used on our Website (including third party cookies )

Google Analytics
_ga, OTZ, APISID.

This is a web analytics service provided by Google inc. Which uses cookies to show us how visitors found and explored our Site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (eg how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.)
You can find out more information about Google Analytics cookies here:
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies and how Google uses your data here: https://www.google.com/policies/privacy/partners/

You can find out more about how Google protects your data here:
www.google.com/analytics/learn/privacy.html.

You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available via this link:
https://tools.google.com/dlpage/gaoptout/.

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AUTHENTIFICATION, Essential for identification and use of website
Status - cookie to determine if you are logged into our website

Cookie to store information on TAWK the chat function on our website

We use cookies to help Us to analyse the use and performance of Our website and services, this cookie is to analyse the use and performance of the TAWK chat function.
We use Tawk.to to chat live with website visitors. This service uses cookies for maintaining chat sessions. You can view the privacy policy of this service provider at https://www.tawk.to/privacy-policy/.

Website visitors. In addition with regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet,
Your login information,
Web browser type and version,
Time zone setting,
Browser plug-in types and versions,
Operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time),
Page response times
Download errors
Length of visits to certain pages,
Page interaction information (such as scrolling, clicks, and mouse-overs),
Methods used to browse away from the page
Time taken to answer questions