TellJO Guarantee: If after your pilot, your organisation does not see improved health outcomes and increased payment arrangements for your customers, TellJO will donate £1000 to the charity of your choice.
Proven to identify and protect your
vulnerable customers above regulatory standards
Watch our 60 second
explainer video
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Featured case studies
Mid Sussex District Council uses TellJO on Council Tax arrears customers, and creates homelessness prevention from the data
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When it comes to vulnerable
customers, we believe that
is the only way to start
the conversation.
Our Award winning team are working
with Councils across the UK to:
and at scale with residents who miss payments. We start this conversation by asking “are you ok?”
Payment demands and Court threats cause detriment to the resident with increased fees and greater stress. Additional charges and enforcement action could directly lead to homelessness
TellJO will automatically refer those identified into your wellbeing teams. If you need us to, TellJO can manage a Wellbeing Service on your behalf.
We use Council Tax Arrears data to prevent homelessness at an early stage. Prevention is always cheaper than crisis resolution.
After talking to TellJO, over 75% of residents request a payment arrangement
We use 63 indicators of vulnerability.
Helping residents with specific issues using specialist 3rd Sector organisations.
Remove the need for enforcement. Avoid the costs of chasing payments, managing complaints, and providing additional services for vulnerability.
What impact has TellJO made
to our customers?
Awards and recognition
Proud to be listed by the Credit & Collections Technology Awards for our work in Vulnerable Customer Identification
Proud to be recognized by the Credit & Collections Technology Awards for Digital Transformation
Proud to be commended at the IRRV Performance Awards for our focus on Social Inclusion
Proud recipients of a Sustainability Grant from Innovate UK
Proud to help Councils engage with their residents
Use TellJO as an effective arrears management and prevention platform
TellJO has been so significant that in 2020/21 we still maintained collection whilst taking just one enforcement action.
Kevin Stewart
Business Unit Leader, Revenues & Benefits
Mid Sussex District Council
Use TellJO as an early intervention and prevention tool
TellJO has been instrumental for us in reaching out to tenants who may be struggling.
Lian Rees
PR And Communications Manager
RHA
