We proactively use technology to improve customer wellbeing and prevent crisis situations, such as debt and homelessness.
The cost-of-living crisis or an unexpected change in circumstances can make life difficult. Whether it’s bills mounting up, increased stress or other physical and mental health issues, it can be hard to know where to go for support. Or even how to ask for it.
That’s why a wellbeing check starts with the question ‘Are you ok?’.
Why TellJO
We work with organisations to proactively offer their customers a wellbeing check. In some cases, this is to customers who have missed payments or have arrears.
This is because we believe the current system is broken and the way arrears are pursued often causes harm and pushes people further into debt.
If we can help organisations understand the reasons for a customer’s non-payment, we can help build long-term resilience and wellbeing for both the customer and organisation. Saving the customer stress, reducing the risk of enforcement and associated costs for both the business and the customer.
We believe Social Responsibility for any organisation should be a standard.
Our vision
To empower organisations to harness the power of digital and data to promote wellbeing for those hardest to reach.
Our values
We put Social Value above profit. We see pure profit as a dated concept. Our focus is on making the world a better place for everyone.
Our Senior Team
Dominic Maxwell
Co-founder and Director
Dom has worked in financial capability/exclusion for 20 years and has a broad knowledge of vulnerability. TellJO is a scalable evolution of Dom’s work directly supporting vulnerable people who had entered into crisis.
Charlotte Westbrook
Wellbeing Coach
Charlotte supports our customer’s wellbeing teams so that they have the tools to engage and help their vulnerable residents.
Luke Lindner
Software Engineer
Software Engineer by trade, teacher by heart. Experienced in Financial Services / Banking and eCommerce spaces, for medium to large international organisations.
Zoe Beeston
Marketing Manager
An experienced marketer, Zoe is committed to help organisations identify and protect their vulnerable customers using TellJO’s award-winning prevention platform.
Michelle Maxwell
Social Value Manager
A qualified registered nurse. Michelle is tasked to deliver TellJO to B Corp status and maximise Social Value opportunities for both TellJO and TellJO's customers.
Rob Harlow
Co-Founder
Commercially driven technical business leader, seasoned developer. Programming polyglot for over 20 years, experienced building everything from websites to distributed CRM platforms, coding in 30+ languages from ASP.net to zsh.
Dr.Thomas Richardson
Senior Advisor
Thomas is an accredited Clinical Psychologist and Cognitive Behavioural Therapist and an expert on the relationship between debt/financial difficulties and mental health problems.
Read MoreHear our founder, Dominic Maxwell, on the Wisdom Chat Podcast, discussing whether companies have lost sight of empathy.
Listen here: Have we lost sight of empathy? - Wisdom Chat Podcasts